Terms of Service

Last Updated: October 14, 2026

Welcome to GetWarmly!

GetWarmly (https://getwarmly.shop) is an online retail store operated by Quorvia Retail LLC, a company registered in Wyoming, United States.

Throughout this website, the terms "we," "us," and "our" refer to GetWarmly and Quorvia Retail LLC. The terms "you" and "your" refer to visitors, customers, and other users of our website.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to these Terms of Service ("Terms") and our applicable store policies.

Please read these Terms carefully before using our website or making a purchase.

If you do not agree with these Terms, please discontinue using our website.

1. Business Information

GetWarmly is owned and operated by Quorvia Retail LLC.

Store Name: GetWarmly

Legal Business Name: Quorvia Retail LLC

Website: https://getwarmly.shop

Customer Support Email: support@getwarmly.shop

Customer Support Phone: +1 (603) 231-9888

Registered Business & Mailing Address:

30 N Gould St Unit 121
Sheridan, WY 82801
United States

Our designated product return address is provided in Section 9 of these Terms.

2. General Conditions

By using our website, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you are using our services under the supervision and consent of a parent or legal guardian.

You agree to use our website only for lawful purposes.

You must not:

• Use our website for fraudulent, unlawful, or misleading activities.

• Provide false or unauthorized payment information.

• Attempt to gain unauthorized access to our systems.

• Introduce viruses, malicious code, or other harmful technologies.

• Interfere with the security or normal operation of our website.

• Infringe upon the intellectual property rights of GetWarmly or third parties.

We reserve the right to restrict website access or refuse transactions where reasonably necessary to prevent fraud, protect security, or comply with applicable law.

3. Products and Product Information

GetWarmly offers comfort and lifestyle products, including wearable heated blankets and related accessories.

We make reasonable efforts to ensure that our product descriptions, images, specifications, prices, and availability information are accurate and up to date.

Please review the product details carefully before placing an order.

Product characteristics may include:

• Available colors and styles.

• Product dimensions and materials.

• Heating settings and temperature controls.

• Electrical specifications and power requirements.

• Included accessories and components.

• Care, cleaning, and maintenance instructions.

Product colors may appear slightly different depending on lighting conditions and display settings. Any variations must not materially misrepresent the product being sold.

We reserve the right to modify or discontinue products and update product information when necessary.

If a material product change affects an accepted order, we will notify the customer and provide appropriate options, including cancellation and a refund where applicable.

4. Heated Product Safety

Our heated comfort products are intended for personal warmth and everyday comfort.

Customers must follow all applicable manufacturer instructions, safety warnings, and care guidelines.

When using electrical heating products:

• Use only compatible power sources and accessories specified for the product.

• Inspect the product for visible damage before use.

• Do not operate products with damaged wires, connectors, controllers, or heating components.

• Discontinue use immediately if the product overheats, malfunctions, or produces an unusual odor.

• Follow all manufacturer instructions concerning cleaning, washing, drying, and storage.

• Observe any age restrictions, supervision requirements, or other safety warnings accompanying the product.

Unless expressly stated and supported by appropriate authorization, our products are not marketed as medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Nothing in this section limits any mandatory rights or remedies relating to defective products, product safety, or applicable consumer protection laws.

If you experience a product safety concern, please discontinue use and contact support@getwarmly.shop.

5. Pricing and Payment

All product prices are displayed in US dollars (USD) unless otherwise indicated.

We strive to maintain accurate pricing and promotional information.

The total purchase amount, including applicable taxes, shipping charges, and other required fees, will be disclosed at checkout before you complete your purchase.

We accept payment methods displayed on our checkout page.

Payment transactions are processed through authorized payment service providers.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Promotional offers, coupon codes, and discounts are subject to their published terms and conditions.

We reserve the right to correct genuine pricing errors. If a material pricing error affects an order, we will contact you and provide an appropriate resolution, including a full refund if the order is canceled.

We do not impose undisclosed mandatory charges after checkout.

6. Orders and Order Acceptance

When you place an order through GetWarmly, you will receive an order confirmation email at the address provided during checkout.

An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted for fulfillment.

Orders are subject to payment authorization, product availability, and reasonable verification procedures.

We may cancel an order when necessary due to:

• Product unavailability.

• Payment authorization failure.

• Suspected fraudulent activity.

• Material pricing errors.

• Shipping restrictions or other lawful fulfillment limitations.

If we cancel an order after payment has been collected, we will refund the amount charged for the canceled merchandise and any applicable associated charges.

Customers are responsible for providing accurate billing, shipping, and contact information.

If you discover an error in your order details, please contact us as soon as possible at support@getwarmly.shop.

7. Shipping and Delivery

GetWarmly primarily serves customers in the United States.

Estimated Total Delivery Time: 6–9 Business Days

This timeframe includes order processing and shipping transit, beginning after an order has been successfully placed and payment has been confirmed.

Business days generally refer to Monday through Friday, excluding U.S. federal holidays.

Delivery times may vary due to shipping destinations, carrier operations, severe weather, public holidays, or other unexpected circumstances.

Any applicable shipping charges will be clearly displayed during checkout.

Tracking information will be provided when available after shipment.

If we cannot ship an order within the promised shipping timeframe, we will notify the customer and provide applicable delay, cancellation, or refund options as required by law.

Customers are responsible for entering accurate shipping information.

If a package is delayed, lost, or arrives damaged, please contact our support team for assistance.

For more information, please review our Shipping Policy:

https://getwarmly.shop/policies/shipping-policy

8. Order Cancellations and Modifications

If you need to cancel or modify an order, please contact our customer support team as soon as possible.

Email: support@getwarmly.shop

We will make reasonable efforts to accommodate changes or cancellations before the order has been processed for shipment.

Once an order has shipped, cancellation or modification may no longer be possible.

However, eligible customers may request a return after delivery under our Return & Refund Policy.

If an order is successfully canceled before shipment, any payment collected for that order will be refunded to the original payment method.

Nothing in this section restricts cancellation or refund rights provided by applicable law.

9. Returns, Refunds, and Exchanges

Customer satisfaction is important to GetWarmly.

We offer a 30-Day Return Policy for eligible purchases.

Customers may request a standard return within 30 days of the date their order is delivered.

Return Eligibility

For standard returns:

• Return requests must be submitted within 30 days of delivery.

• Products must be clean and in good condition.

• Products must not show signs of excessive use, alteration, or damage caused by misuse.

• Essential accessories and electrical components originally supplied with the product must be included.

• Proof of purchase or a valid order number must be provided.

Return Shipping Costs

For standard returns resulting from a change of mind or personal preference, customers are responsible for return shipping costs.

For confirmed defective, damaged, or incorrect products, GetWarmly will cover reasonable return shipping costs or arrange another appropriate resolution.

Restocking Fee: $0

We do not charge restocking fees for eligible returns.

Refund Processing

Once an eligible returned item has been received and inspected, approved refunds will be processed to the original payment method within 5 business days.

Your bank or payment provider may require an additional 5–10 business days to reflect the refund in your account.

Return Address

All authorized product returns should be sent to:

GetWarmly – Quorvia Retail LLC

210 Daytona Rd
Egg Harbor Township, NJ 08234
United States

Please contact support@getwarmly.shop before sending any merchandise so our team can provide appropriate return instructions.

Important: Our New Jersey return address is separate from our registered business and mailing address in Wyoming.

For complete details, please review:

https://getwarmly.shop/policies/refund-policy

All returns, refunds, and exchanges remain subject to applicable consumer protection laws.

10. Damaged, Defective, or Incorrect Products

If you receive an item that is defective, damaged, or different from what you ordered, please contact our support team promptly.

To assist with your request, please provide:

• Your order number.

• A description of the issue.

• Photographs or a short video, if reasonably available.

After reviewing the issue, we will provide an appropriate resolution, which may include a replacement, return, or refund.

For verified defective, damaged, or incorrect items, we will cover reasonable return shipping costs when a return is required.

Your statutory consumer rights are not affected by this policy.

11. Customer Accounts

If you create a customer account, you are responsible for maintaining the confidentiality of your login credentials.

You agree to provide accurate and current account information.

Please notify us if you suspect unauthorized access to your account.

We may restrict access to accounts associated with suspected fraud, unauthorized activity, or unlawful conduct, subject to applicable law.

12. Intellectual Property

The original content displayed on our website, including text, graphics, logos, designs, product descriptions, and other materials, is owned by or licensed to GetWarmly, Quorvia Retail LLC, or the relevant rights holders.

Website content may be protected by copyright, trademark, and other intellectual property laws.

You may access our website for lawful personal, non-commercial shopping purposes.

Unauthorized commercial reproduction, distribution, modification, or exploitation of protected content is prohibited unless permitted by law or authorized by the rights holder.

Third-party trademarks and intellectual property remain the property of their respective owners.

13. Customer Reviews and Feedback

We welcome genuine customer reviews, feedback, and suggestions.

By submitting content through our website, you confirm that you have the right to share that content.

You grant GetWarmly a non-exclusive, royalty-free license to display and use submitted reviews or feedback in connection with our website and business communications, subject to applicable law and our Privacy Policy.

We may moderate or remove content that is fraudulent, unlawful, abusive, or infringes the rights of others.

We do not require customers to submit positive reviews, and we do not prohibit honest reviews or legitimate customer complaints.

14. Third-Party Services

Our online store is powered by Shopify.

We may use third-party service providers to support:

• Payment processing.

• Order fulfillment and shipping.

• Customer support.

• Website analytics.

• Advertising and marketing.

• Fraud prevention and security.

Certain website features may link to third-party services with their own terms and privacy policies.

We encourage you to review those policies when using external services.

GetWarmly remains responsible for its obligations as the seller under applicable law.

15. Privacy and Personal Information

We respect your privacy and are committed to handling personal information responsibly.

Information collected through our website may include contact details, order information, shipping addresses, transaction information, and certain device or browsing data.

Our collection, use, sharing, retention, and protection of personal information are described in our Privacy Policy.

Please review:

https://getwarmly.shop/policies/privacy-policy

Where required by law, customers may exercise applicable privacy rights by contacting support@getwarmly.shop or using the privacy controls available on our website.

16. Marketing Communications

Where permitted by law, we may send promotional emails, product updates, or special offers to customers who have subscribed or otherwise provided an appropriate basis for receiving them.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those messages.

Unsubscribing from promotional communications will not prevent us from sending essential order-related communications, including purchase confirmations, shipping updates, and customer service responses.

17. Website Availability and Disclaimer

We make reasonable efforts to maintain a functional, secure, and reliable online shopping experience.

However, temporary website interruptions, technical errors, or scheduled maintenance may occur.

We do not guarantee uninterrupted website availability.

Product representations, applicable express warranties, and mandatory consumer protections remain enforceable according to their terms and applicable law.

Nothing in these Terms excludes warranties or protections that cannot legally be excluded.

18. Limitation of Liability

To the fullest extent permitted by applicable law, GetWarmly and Quorvia Retail LLC will not be liable for indirect, incidental, special, or consequential losses arising from website use where such liability may lawfully be excluded.

This limitation does not apply to liability that cannot legally be excluded, including applicable liability for defective products, personal injury, fraud, intentional misconduct, or violations of mandatory consumer protection laws.

Nothing in these Terms limits our obligations to provide refunds, replacements, or other remedies required by law.

19. Governing Law and Dispute Resolution

These Terms are governed by applicable United States law and, to the extent permitted, the laws of the State of Wyoming, without regard to conflict-of-law principles.

This provision does not override mandatory consumer protections that apply in a customer's state or jurisdiction.

If you have a complaint or dispute relating to an order, we encourage you to contact our customer support team first so we can attempt to resolve the matter promptly and fairly.

Email: support@getwarmly.shop

Nothing in these Terms prevents customers from exercising their rights or seeking remedies available under applicable law.

20. Changes to These Terms

We may revise these Terms periodically to reflect changes in our products, website, business operations, or applicable laws.

Updates will be published on this page with a revised "Last Updated" date.

Changes will generally apply prospectively and will not retroactively reduce contractual rights relating to previously accepted orders.

We encourage customers to review these Terms periodically.

21. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or severed to the extent required by law.

The remaining provisions will continue in effect to the extent permitted by applicable law.

22. Contact Information

If you have questions regarding these Terms of Service, our products, an order, or our store policies, please contact us.

Store Name: GetWarmly

Legal Business Name: Quorvia Retail LLC

Website: https://getwarmly.shop

Customer Support Email: support@getwarmly.shop

Customer Support Phone: +1 (603) 231-9888

Registered Business & Mailing Address:

30 N Gould St Unit 121
Sheridan, WY 82801
United States

Designated Product Return Address:

210 Daytona Rd
Egg Harbor Township, NJ 08234
United States

For all return requests, please contact our customer support team before sending merchandise.

Thank you for choosing GetWarmly. We are committed to providing transparent policies, dependable service, and a comfortable shopping experience.